A client’s confidence in their solicitor may be undermined by counsel’s disorganization. Counsel must always be aware of the image that they project to clients.

One facet of that image is the appearance of counsel’s office. A cluttered environment or a state of disarray does not inspire confidence in prospective clients seeking assurances that their matters will be handled efficiently and effectively.

Another aspect of counsel’s image is their organization of documents at trial. When an accused’s liberty is at stake in a proceeding, counsel does not want to be observed fumbling around for a document as the client looks on anxiously.

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